HDFC Bank raises bets on GenAI for productivity gains
Mumbai: India’s largest private sector lender HDFC Bank has identified over 15 programmes that will use generative artificial intelligence (GenAI), chief executive Sashidhar Jagdishan told shareholders in the FY25 annual report. The bank, said Jagdishan, has transitioned from pilot projects to centralised, “platform-driven GenAI strategy” for improving staff productivity and customer service. The bank has…